Privacy Policy

Great Chart Motors Privacy Policy

Great Chart Motors is committed to protecting your privacy and handling your personal data responsibly, securely, and in line with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, when we may share it, how long we keep it, and the rights you have in relation to your personal data.

1. Who We Are

Great Chart Motors
Unit 7, Montpelier Business Park
Leacon Road
Ashford
Kent
TN23 4FG

Telephone: 01233 620 952
Email: [email protected]

For the purposes of data protection law, Great Chart Motors is the data controller of the personal data you provide through this website and when contacting us about our services. The website includes contact and enquiry features and promotes garage services, vehicle repairs, diagnostics, MOTs, and vehicles for sale.

2. The Information We Collect

We may collect and process the following types of personal data:

• Your name

• Your telephone number

• Your email address

• Your address, where relevant

• Details you include in an enquiry or message

• Vehicle-related information you provide to us

• Records of communication between you and us

• Technical information relating to your use of our website, such as IP address, browser type, pages visited, and cookie-related data

If you contact us through our website, by email, or by phone, we may keep a record of that correspondence in order to respond to your enquiry and provide our services.

3. How We Collect Your Data

We may collect personal data when:

• You submit an enquiry through our website contact form

• You email or telephone us

• You ask us for a quote or information about our services

• You arrange vehicle servicing, repairs, MOTs, diagnostics, or related work

• You browse our website

• You engage with our business through social media

The site states that information submitted via the enquiry form is used to complete the user’s request, and it also displays a cookie banner and links to social media.

4. How We Use Your Information

We use personal data to:

• Respond to your enquiries

• Provide quotations

• Arrange, deliver, and manage our services

• Contact you بشأن bookings, repairs, updates, or requested information

• Maintain business records

• Improve our website, services, and customer experience

• Monitor website usage and performance

• Meet legal, regulatory, and insurance obligations

• Prevent fraud or misuse of our website and services

We will only use your personal data where we have a lawful basis for doing so.

5. Lawful Bases for Processing

Under UK GDPR, we may rely on one or more of the following lawful bases:

• Contract: where processing is necessary to provide a service you have requested or to take steps before entering into a contract with you

• Legitimate interests: where processing is necessary for the legitimate interests of running and improving our business, provided your rights do not override those interests

• Legal obligation: where we must process data to comply with the law

• Consent: where you have given clear consent, for example in relation to certain cookies or optional marketing communications

6. Marketing Communications

We do not send unsolicited marketing. If we contact you, it will usually be in response to an enquiry, service request, booking, or an existing customer relationship.

If we ever offer marketing communications, we will do so in accordance with applicable law and you will be able to opt out at any time.

7. Sharing Your Information

We do not sell your personal data.

We may share your personal data only where necessary and appropriate, such as with:

• IT and website service providers

• Analytics providers

• Professional advisers, such as accountants, insurers, or legal advisers

• Payment, booking, or communications providers where used

• Regulatory bodies, authorities, or law enforcement where required by law

Any third party processing personal data on our behalf will be expected to keep it secure and only use it for lawful purposes.

The current website states that information submitted will only be used to complete the request and will not be given to third parties, while also referring to service providers and analytics/cookies in its existing privacy wording.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support performance and user experience.

Cookies may include:

• Essential cookies required for the website to function properly

• Analytics cookies to help us understand how visitors use the site

• Preference cookies to remember settings where applicable

The website currently presents a cookies notice and its existing privacy page refers to cookies and Google Analytics.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Where required, we will request your consent before using non-essential cookies.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms or external services. If you follow a link to another website, that website will have its own privacy policy and we do not accept responsibility for its content, security, or data practices.

The current site includes a Facebook link and references external links in its privacy page.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

No data transmission over the internet can be guaranteed to be completely secure, but we take reasonable steps to protect the information you submit to us.

The existing privacy page states that the site uses HTTPS/SSL protections.

11. How Long We Keep Your Data

We only keep personal data for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, taxation, insurance, and record-keeping requirements.

Retention periods may vary depending on the nature of the enquiry, service provided, and our legal obligations.

When data is no longer required, we will securely delete or anonymise it where appropriate.

12. Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data in certain circumstances

• Request restriction of processing in certain circumstances

• Object to processing based on legitimate interests

• Request transfer of your data where applicable

• Withdraw consent at any time where processing is based on consent

• Complain to the Information Commissioner’s Office (ICO)

If you would like to exercise any of these rights, please contact us using the details above.

13. Children’s Data

This website and our services are not aimed specifically at children, and we do not knowingly collect personal data from children through this website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our business, or our website. Any updates will be posted on this page and will take effect from the date of publication.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Great Chart Motors
Unit 7, Montpelier Business Park
Leacon Road
Ashford
Kent
TN23 4FG

Telephone: 01233 620 952